Contacting support
To log a new support query:
- Email support@8networks.co.uk
- Call 0845 456 9889
If you are calling for support on a particular PC, please note your PC number, which is identified by a sticker like this:
Response times
The site response time quoted is the maximum time it will take an engineer to start work on your support query. Typically you will speak to an engineer straight away, but at times of peak demand we will prioritize call-backs according to response time requested.
If the problem is determined to be server or network related, work will continue until the problem is fixed, including sending an engineer on-site if required. If the problem is with a particular PC, work will begin within the response time for that PC (although usually it will be straight away).
The important factor to consider is the total time taken to fix the problem. Our engineers are the most experienced and talented in the industry, and once we have started work on resolving your problem you can be certain you will receive the fastest resolution possible.
Incident tracking
When you call for support you will be given a case reference number. The best engineer for the job will then begin work and will call you to advise on progress before the maximum response time. All calls are logged in our tracking system, and you can check the status of all cases here. |
