Response Times
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Enhanced Response Decreases the maximum time it will take a qualified engineer to make first contact and begin an initial diagnosis of your problem. Hours are working hours, so a 4 hour-response placed at 1500 Friday will be answered before 1100 Monday (assuming standard working hours are 0900-1700).
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Initial Response
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Per organisation |
0900-1700 |
Standard working hours are 0900-1700, Monday to Friday excluding Bank Holidays. |
0800-1800 |
Extends working hours 0800-1800, Monday to Friday excluding Bank Holidays. |