PC Support
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PC and laptop support One PC Package is required for each PC or Laptop that connects to the supported network. You can choose a different package for each PC.
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Base packages
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Basic |
Std |
Full |
Comp |
PC Provision |
Provides a fully maintained, branded PC suitable for mainstream business use. Hardware is upgraded every 3 years. Includes XP Pro or Vista Business but excludes application software. |
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Enhanced PC Upgrade |
Provides a more powerful PC suitable for programming, CAD or database work. |
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PC Support – Telephone/Remote Control |
Full technical support for Operating System, Microsoft Office, Internet and Email by telephone and remote control. |
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PC Support – On-Site |
Provides no-charge on-site support for Operating System, Microsoft Office, Internet and Email problems that cannot be solved by remote control. (Excludes full rebuild in case of hardware replacement of a different manufacturer/model). |
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PC Premium support (perhipherals/additional software) |
Includes support for scanners, digital cameras, smart-card readers, other software. |
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8 hour response |
Standard response time is 8 hours |
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4 hour response |
Decreases response time to 4 Hours |
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2 hour response |
Decreases response time to 2 Hours |
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1 hour response |
Decreases response time to 1 Hour |
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PC Hardware Support |
All hardware faults are covered. |
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PC Disaster Recovery |
Keep a replacement PC on standby for disaster recovery purposes. |
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Anti-Virus protection |
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Involuntary Rebuild Cover |
In the event of a change of hardware due to unexpected failure, reinstallation of Operating System and applications is included |
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3rd party hardware contact |
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Min Contract |
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3 Mths |
3 Mths |
12 Mths |
36 Mths |
